Just a few short years ago, terms like “artificial intelligence” and “machine learning” were known to only a select few. But these days, they’re part of everyday conversations around the literal and figurative water cooler, leaving businesses wondering if and how they can incorporate this technology.
Artificial intelligence (AI) and machine learning (ML) have become key tools for successful organizations, bringing significant improvements to areas like in-app support, search and recommendation functions, image recognition, automation, and employee performance.
Kikoda’s skilled engineers can design custom AI and ML solutions for individual challenges or entire applications, bringing the power of this amazing technology to industries such as insurance, health care, logistics, and more.
In-App Support
One area where artificial intelligence and machine learning can make a difference is in chatbots and virtual assistants. Most people encounter chatbots every day when visiting websites. Automated chatbots are available 24/7 and typically answer routine questions like “What are your office hours?” or “How can I update the address on my account?”
Machine learning helps these chatbots understand natural language, interpret customer inquiries, deliver relevant information, or direct users to appropriate resources while responding as if they were a real person.
ML algorithms can also analyze customer interactions, identify common issues, and automatically update and improve knowledge base articles. This helps keep support content up to date, accurate, and relevant to address frequently asked questions.
These algorithms can guide users through self-help resources, tutorials, and troubleshooting steps within the app. By understanding the user’s context and issue, the system can provide personalized recommendations for self-resolution, reducing the need for human intervention.
In addition, AI algorithms can analyze past customer interactions, allowing it to predict potential issues or customer needs, enabling proactive support, recommending solutions, or offering relevant resources to customers before they even reach out for help.
Implementing AI and ML technologies for in-app support can lead to faster response times, increased efficiency, improved customer satisfaction, and reduced support costs.
Search and Recommendation Functions
Artificial intelligence and machine learning play a crucial role in enhancing search and recommendation functions by leveraging data, user behavior, and patterns.
AI uses natural language processing (NLP) to help it interpret the meaning of user queries, considering semantics, intent, and context instead of simply relying on keyword matching. It can also create user profiles based on past interactions, purchase history, demographics, and browsing behavior.
Along with its ability to continuously learn and adapt by analyzing user interactions, feedback, and behavior, AI algorithms can refine and improve the accuracy of future suggestions. Both AI and ML models collect and analyze user feedback on the relevance and quality of results as well, ultimately improving the algorithms and fine-tuning search and recommendation functions over time.
By leveraging AI and ML techniques, search and recommendation functions can deliver more accurate, personalized, and engaging experiences to users. These improvements can lead to increased user satisfaction, higher engagement, and better conversion rates.
Image Recognition
Artificial intelligence and machine learning have made significant advancements in the field of image recognition, enabling more accurate and efficient analysis of visual data.
Deep learning models specifically designed for image recognition can accurately identify multiple objects, patterns, and even textures in photos, then label them accordingly. Object detection is crucial in applications such as autonomous vehicles, surveillance systems, and medical imaging. In health care, for instance, models can be trained to detect tumors or specific medical conditions from images like X-rays or MRI scans.
AI and ML algorithms can enhance image quality and resolution, upscaling low-resolution images while preserving important details. By combining image recognition with natural language processing, models can also understand the content of an image and generate relevant captions.
Automation
Artificial intelligence and machine learning can enhance human capabilities by automating processes beyond just chatbots and virtual assistants. They can automate document processing tasks, predict equipment failures, forecast demand, optimize scheduling, and so much more.
Document processing can be automated when AI and ML models extract relevant information from invoices, contracts, and forms, improving accuracy and efficiency in document-intensive workflows. Similarly, certain systems, like robotic process automation, can integrate with AI/ML algorithms to automate repetitive, rule-based tasks typically performed by humans. These can improve process efficiency, handle exceptions, and make intelligent decisions.
ML algorithms can also analyze sensor data, maintenance records, and other data sources to predict equipment failures or maintenance requirements. This helps plan maintenance tasks while reducing unplanned downtime and optimizing equipment performance. These algorithms can also analyze sales data, market trends, and more to forecast demand for a certain product, helping businesses optimize inventory levels and improve supply chain efficiency.
AI and ML can even be used to automate cybersecurity tasks by analyzing network traffic, identifying patterns, and detecting anomalies or potential threats. Automated systems can respond to security incidents, identify vulnerabilities, and take preventive actions, strengthening overall cybersecurity defenses.
By leveraging AI and ML technologies, automation can be extended to a wide range of industries and applications, improving efficiency, productivity, and accuracy while reducing human effort and error.
Employee Performance
AI and ML can have a positive impact on employee performance by providing insights, automating repetitive tasks, facilitating decision-making, and enabling personalized learning.
Because AI and ML algorithms can analyze large volumes of data, it’s ideal for analyzing employee performance metrics, feedback, and historical patterns, then identifying trends and correlations. Employers can then provide their team with actionable insights to improve productivity, identify areas where they can develop new skills, and make informed decisions.
AI/ML can:
- Personalize development programs based on an employee’s needs, preferences, and learning style
- Provide real-time support to employees through chatbots and virtual assistants, allowing them to focus on more complex activities
- Automate manual and time-consuming processes, streamlining workflows, and reducing errors
- Help set realistic performance goals and track employee progress
- Optimize employee schedules, improving overall productivity
- Assist in development of emotional intelligence skills by analyzing communication patterns, sentiment analysis, and tone
- Predict employee performance trends and identify team members at risk of leaving the company
Whether your business is completely new to artificial intelligence and machine learning or already relies heavily on this technology, Kikoda can help you troubleshoot issues or streamline processes. Contact us today!
About Kikoda
We are coders, problem solvers, and innovators. Our clients are our partners—their business priorities are ours, so when they succeed, we succeed. Our teams are known for their exceptional responsiveness and approachability, ensuring that we provide effective solutions that align with our clients’ requirements, budgets, and timelines.
As a client-focused technology company that excels as an end-to-end partner, Kikoda offers a wide range of comprehensive technology services. Our expertise includes custom software development, product idea-to-market, team scaling, cloud and platform solutions (IaaS, PaaS), data analytics, and creative services.
Serving our clients since 2016, Kikoda is a rapidly growing, Florida-based company composed of experienced software engineers, analysts, and designers. Our commitment to growth and innovation is evident in our mission to deliver the most effective technology solutions to our business partners.